RKÜ
Repair-cost authorisation; the exact document and legal effect depend on wording and case context.
Definition
Motor claims management glossary
Direct definitions of central terms used in German dealership, workshop and claims operations.
Updated 14 July 2026 · Scope: Germany
In practice
OCR
Optical character recognition used to extract data from documents for review.
Claim completeness
The proportion of defined required information and documents available in the file.
Role-based access
Access and actions structured according to assigned responsibility.
Follow-up
A scheduled next action with owner and due date.
Days to cash
Time from the defined claim-start event to receipt of payment.
Scope and professional boundary
The content is operational guidance for the German claims context. It is not legal advice and does not replace case-specific assessment by authorised professionals.
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