Preparation
Use verified case and customer data to prepare the document.
Definition
Digital repair-cost authorisation and signature
The RKÜ and customer instruction can be prepared, sent through a protected signing link and assigned to the claim file with their status.
Updated 14 July 2026 · Scope: Germany
In practice
Dispatch
Prefer RCS where available; use SMS or email as alternatives.
Evidence
Keep the dispatch route, signature status and resulting instruction assigned to the case.
Scope and professional boundary
The content is operational guidance for the German claims context. It is not legal advice and does not replace case-specific assessment by authorised professionals.
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