Customer choice
The customer selection must be explicit and documented.
Definition
Partner orchestration in a motor claim
Partner orchestration means assigning assessors, legal counsel, mobility, body and paint, towing or recovery according to the documented customer choice and case requirements.
Updated 14 July 2026 · Scope: Germany
In practice
Role assignment
Each partner receives the information required for their role.
Status control
The case file shows assignment, open actions and next steps.
Scope and professional boundary
The content is operational guidance for the German claims context. It is not legal advice and does not replace case-specific assessment by authorised professionals.
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