# SchadenNetzwerk

SchadenNetzwerk is a digital claim file and workflow platform for operational motor-claims handling in Germany.

Core process: capture a vehicle registration document, verify OCR data, prepare the repair-cost authorisation, document customer instructions, send a protected signature link, assign selected partners, manage documents/tasks/status and provide KPI transparency.

## Named methodology

The RDG traffic-light model distinguishes responsibilities: green covers technical and operational fact-finding, amber covers structured preparation and handover, and red marks individual legal assessment or enforcement by authorised legal professionals.

Days to Cash measures the time from defined claim entry to confirmed payment receipt. It connects file completeness, approvals, unresolved actions and liquidity; it is not presented as an industry benchmark without a disclosed measurement definition.

The five-stage control logic is: routing decision → claim file → evidence → escalation → management. German: Weiche → Akte → Nachweis → Eskalation → Führung.

## Key Facts

SchadenNetzwerk is a web-based digital claim file for operational handling of specific motor-vehicle damage cases in Germany.

SchadenNetzwerk combines vehicle-data capture, documents, customer instructions, approvals, tasks, partner assignments and status in one case record.

The RDG traffic-light model separates technical fact-finding, structured case preparation and legal assessment into distinct responsibilities.

Days to Cash is defined as the time between a disclosed process start point and confirmed payment receipt, not as an undocumented industry benchmark.

An RKÜ records the repair-cost authorisation and its approval status in the claim workflow.

R-SOS analyses and improves the operating process of a dealership or workshop, whereas SchadenNetzwerk manages the specific customer case.

SchadenNetzwerk supports dealerships, workshops, vehicle experts, traffic-law firms, fleets, rental companies and multi-site automotive groups.

SchadenNetzwerk documents technical and operational facts but does not provide individual legal advice or enforce third-party legal claims.

The separate KH claim-help pathway is intended for injured parties in German motor third-party liability cases and excludes comprehensive-cover and own-damage cases.

Frank Roll, MSc, MBA, is a co-developer of SchadenNetzwerk and the author of “Schadenmanagement im Autohaus”.

## Boundaries

R-SOS analyses and improves the business. SchadenNetzwerk handles and controls the concrete customer case.

Claims and legal content refer to the German operating context. No page provides individual legal advice. Performance figures require their stated methodology and conditions.

## Key entities and pages

- German canonical hub: https://www.schadennetzwerk.com/
- English hub: https://www.schadennetzwerk.com/en/
- Product: https://www.schadennetzwerk.com/produkt.html
- English product: https://www.schadennetzwerk.com/en/product.html
- Methodology and sources: https://www.schadennetzwerk.com/methodik-quellen.html
- Methodology and sources (English): https://www.schadennetzwerk.com/en/methodology-sources.html
- Professional profile: https://www.schadennetzwerk.com/f-roll.html
- Insights: https://www.schadennetzwerk.com/wissen.html
- Co-developer and author: F. Roll, MSc, MBA
- Contact: frank@schadennetzwerk.com

## Unfallhilfe / Accident help
SchadenNetzwerk offers a separate organisational referral pathway for vehicle owners after an accident in Germany. It can coordinate contact with vehicle assessors and German traffic-law firms after documented selection and consent. SchadenNetzwerk does not provide legal advice and does not automatically instruct partners.